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Expert Background Screening Solutions
Connect with our team to discuss how our thorough, efficient screening services can help you make confident hiring decisions.
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Get in Touch With Our Screening Experts
Need reliable background screening services for your organization? Fill out the form below, and our team will contact you within one business day to discuss your specific background screening needs.
FAQ
Frequently Asked Questions
Find answers to common questions about contacting us and our services.
How quickly will someone respond to my inquiry?
We strive to respond to all customer support issues within 2 hours. For urgent matters, we recommend calling our customer support line directly. Our team is available Monday through Friday from 9am to 5pm Central Time.
I’m an employer and need to set up background checks. Who should I contact?
New clients should use our main contact form or call our sales line. Please indicate your organization type and approximately how many background checks you anticipate needing so we can direct you to the right team member who can help set up your account.
I’m an individual who received a background check invitation. Who should I contact with questions?
If you’ve received a background check invitation, email our consumer support team at support@psbi.com. Include your name and the organization requesting the background check to help us assist you more efficiently.
How do I dispute information on my background check report?
If you believe there’s incorrect information on your background check report, email support@psbi.com or use our consumer dispute form. Our team will investigate the disputed information and respond within the timeframe required by the FCRA.
Do you offer live demonstrations of your background screening system?
Yes. Please indicate in your message that you’re interested in a demo, and our sales team will arrange a convenient time.
I need technical support with your online system. Who should I contact?
Email support@psbi.com or call our support line. Please provide details about the issue, including any error messages, so we can assist you more effectively.
How do I check the status of my background check?
If you have received and completed a background check invitation, your status is available via the same link used to fulfill the request. If you don’t have the link, employers can check status through their client portal, and individuals can email support@psbi.com for status updates.
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